In an ever-changing business environment, teams need to work together to sustain business performance and deliver value. However, oftentimes barriers still exist with organisational silos preventing collaboration, effectiveness and efficiency. In this article we will take a look at the reasons why silos exist, the related risks, and factors driving the change towards integrated, end-to-end processes.
There are 3 main factors driving the need for end-to-end integrated processes:
- The macroeconomic environment
- Technology, and
- The microeconomic environment.
1. Macroeconomic environment
In the words of John Allen Paulos, ‘Uncertainty is the only certainty’. This perfectly captures the times we are living in, where uncertainty and volatility are ever present. From a global pandemic and climate change to Brexit – there are several global economic factors that have a very real impact on businesses. It is vital that businesses change so that they stay relevant, but simply changing isn’t enough. Businesses need to change very quickly if they want to stand a chance of succeeding.
Processes need to be structured in such a way that they are resilient to change and allow the organisation to act quickly. The ability to act quickly relies on the organisation being connected. Strategies that are both realistic and feasible need to be put into place and for these strategies to be realised, the right teams need to be able to interact with one another.
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