Change Management

Fear of the unknown: By communicating with impacted stakeholders throughout the engagement and using multiple channels, they are kept informed of what’s happening and when it’s happening. This removes the element of surprise and helps stakeholders feel in control and better equipped to overcome the challenges that change brings. 

Lack of stakeholder engagement: We endeavour to engage with stakeholders from the onset of the project and keep them involved throughout using various strategies, such as change networks and gamification.

Stakeholders don’t feel heard, or general user dissatisfaction: By setting up two-way communication channels and including multiple feedback opportunities, we’re better able to identify and proactively deal with any dissatisfaction and concerns. 

Demotivation as the project goes on: Change doesn’t happen overnight, and can be demoralising when months pass but it feels like nothing has been achieved. We believe in creating short terms wins throughout the project to keep stakeholders motivated and committed to the change. 

Lack of adoption: The first step to solving this is being able to identify it. Using the communication and feedback channels already mentioned, we’re able to assess when adoption is low, and identify and deal with the root causes of the issues at hand.