inlumi What we doManaged services

Managed services

As EPM environments become larger and more complex, the challenge of managing and supporting them has become an issue for many organisations. With the technology continually evolving and the difficulties associated with building and maintaining the expertise required to successfully support these environments in-house increasing, many organisations have begun looking externally to find solutions to augment or replace their internal capacity.

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Services tailored for you

You will receive a solution which is tailored to your needs, from full technical and functional application management services for the complete EPM software layer and applications to technical support during critical (reporting) periods. We understand the different requirements you may have and offer a tailored service for any need.

inlumi will work with you as a true partner, proactively managing the complete EPM layer and supporting tools, while remaining up to date with the latest developments in information technology. inlumi’s managed services are delivered by a dedicated team of specialists many of whom have over a decade of experience in this arena serving clients all over the world.

With specialists located across EMEA, there are more than a few languages we can speak. This linguistic and geographic spread adds significant benefit to our clients, providing a breadth of expert coverage that would otherwise be impossible to reproduce.

Our service options:

EPM Technical Application Management (TAM) and Support

Extended Support (24/7)

End User Support

EPM Functional Application Management (FAM) and Support

Basic Support

OS, Networking and Bare Metal Support

Critical Period Support (Reporting Periods)

Periodic EPM Health Checks

Work with an experienced service organisation

Born over a decade ago out of the need to design, implement, support, and host EPM environments for our stock-listed customers, providing the highest levels of availability and performance, we have built a world-class dedicated managed services support organisation. All services are delivered by our own highly skilled staff members and annually certified against international standards.

inlumi’s internal standards for skills, processes, security and compliance and our need to maintain strict confidentiality for our clients means that we don’t outsource or sub-contract any support activities to external parties. Instead, we work on developing a close relationship with you, ensuring fast and reliable service, through developing an intimate knowledge of your processes and environments, something that we can only achieve thanks to the expertise of our staff.

CAse studies

Atradius
Together, inlumi and Atradius optimised the Hyperion planning application to perform fast and run smoothly, in time for the next forecast cycle.
Read more: Atradius
Ferguson plc
inlumi’s Private Cloud has brought Ferguson plc the benefits of a highly secure, stable and optimal performing platform managed by Oracle EPM experts.
Read more: Ferguson plc
DNV
In this first OneStream implementation in Norway, the inlumi team ensured that the client was able to realise the full potential of the platform.
Read more: DNV

Pursuing your finance vision with Functional Application Management
As EPM applications become more capable and advanced, they become increasingly more difficult to support and manage. Many large organisations don’t have the right people in-house to confidently manage their newly implemented EPM application.
Read more: Pursuing your finance vision with Functional Application Management

Explore our Services

500+ organisations are partnering with us to drive change and challenge the status quo in Finance. With an exceptional team at the forefront, we’re making the greatest impact possible while loving what we do and sharing our knowledge.